We're sorry to hear you're having trouble with your Omnilux device. We know how frustrating that can be, especially when it's part of your skin routine. This page explains how to get it sorted.

Omnilux devices can't be returned through our returns portal once opened. If your device is faulty, it's covered by the manufacturer's warranty. Follow the steps below.

My device is faulty

Your Omnilux device is covered by a 2-year manufacturer's warranty (1 year for the controller). You have two options:

Option 1: Fast Track (direct via Omnilux)

The quickest way to get a resolution is to submit the Omnilux Return Authorisation Form yourself. When completing the form, please use these details:

  • Request Type: Select "Replacement" (selecting "Return" will result in a rejection)
  • Purchased from omniluxled.com?: Select "Yes"
  • Order Number: Enter your Skinmart order number (e.g. SM200XXXXXX). You'll find it in your order confirmation email.

Submit your request here →

Option 2: We assist you

If you'd prefer, we're happy to lodge the claim on your behalf. Email us at hello@skinmart.com.au with your order number and a short description of the issue. We'll use your email address so Omnilux can contact you directly about your replacement.

This option can take a little longer, but we're here to help if you'd like the support.

I've had an adverse skin reaction

Your skin health and wellbeing are at the heart of everything we do. Omnilux LED is a scientifically backed, non-invasive treatment designed to support skin rejuvenation and healing, but we recognise that individual responses can vary.

If you believe you've had an adverse skin reaction after using your Omnilux device, please contact us at hello@skinmart.com.au to start an assessment. So we can fully understand your experience and support you properly, please include:

  • Clear, dated photographs:
    • One before photo, taken before using the device
    • One after photo showing the reaction, clearly dated
  • A detailed written description of your experience, including:
    • When the reaction began
    • What you noticed (e.g. redness, irritation, dryness)
    • How your skin responded over time
    • Any actions you took following the reaction

We assess each case individually, with care and integrity. This helps us confirm the device was used correctly and lets our team give you personalised skincare guidance moving forward.

This policy is in place to support genuine cases where a customer's skin health has been affected. Misuse of this process undermines our ability to care for our customers responsibly and ethically.

If you have any questions or need help documenting your experience, our team is here to guide you every step of the way.

Omnilux warranty & returns policy

Warranty

Omnilux devices are backed by a 2-year manufacturer's warranty for the device and a 1-year manufacturer's warranty for the controller.

No returns once opened

For hygiene reasons, we're unable to accept returns on devices such as Omnilux once the packaging has been opened in any way. Unopened devices in their original sealed packaging can be returned under our standard Returns Policy.

No satisfaction guarantee

We don't offer a 30-day money-back guarantee on Omnilux devices. Omnilux does not extend its satisfaction guarantee to retailers, including Skinmart. Only devices purchased directly from Omnilux are covered by their satisfaction guarantee, so if this is important to you, we recommend purchasing directly from Omnilux.

Your Cart (0)
Gift Wrap with Personalised Card +$4.95
Subtotal: $0.00
Checkout