Great product
The product itself is great, and feels like a deeper cleanse than the clarifying foam. But the packaging is of poor quality considering the price, and have had issues with packaging of the other products too. The cap is stiff and snaps off the tube a bit, causing the product to leak out. Have to pry open the cap carefully. Will definitely buy the products again but Medik8 needs to work on packaging quality.
Skinmart
Hi Me M,
Thank you for sharing your detailed feedback on Medik8 Surface Radiance Cleanse.
We’re so pleased to hear that you’re enjoying the formulation and noticing a deeper cleanse compared to the Clarifying Foam. Surface Radiance Cleanse is designed to thoroughly resurface and refine while maintaining skin balance, so it’s wonderful to know it’s delivering on performance for you.
We’re very sorry to hear about your experience with the packaging. We completely understand how frustrating it can be when the functionality doesn’t match the quality of the formula — especially at this level of investment. A stiff cap or leakage is certainly not the experience we want for our clients.
If you’re still experiencing issues with the tube, please reach out to our team directly with your order details and a photo if possible. We’d be more than happy to look into this for you and assist with a solution. Your feedback is also incredibly valuable, and we do pass packaging concerns on to the brand.
Thank you again for your honest review and for continuing to trust Medik8 and Skinmart with your skin health. We truly appreciate your support.